Returns & Complaints

How do I file a complaint?

If there is a problem with a delivery or a product, please contact our customer service. The fastest way to do this is via WhatsApp.

How do I return an item?

At Wundermix, you have an extended return policy of 30 days from the date you receive your order, so you can take your time to decide if you’re satisfied with the products you ordered. If an item you ordered doesn’t meet your expectations, you can initiate a return through our returns portal.

Return Options:

1. Request a DHL return label

We're happy to provide you with a prepaid DHL return label for shipping back from Germany, which you can request through our returns portal.

If you use a return label provided by us, we’ll deduct a flat-rate return fee of €5.90 from your refund.

You can drop off your return at any DHL Packstation, at any DHL branch, or with your DHL delivery driver.

2. Affix your own postage

Of course, you can also return your item to us via a shipping provider of your choice, provided it is properly stamped.

Please address your return to:

Wundermix GmbH | Returns
Dirnismaning 34 D
85748 Garching b. München Germany

Please be sure to include a note with your order number in the return package so that we can match it to your order.

3. Drop it off in person

If you happen to be from the Munich area, you're welcome to drop off the items you're returning in person at the Wundermix showroom in Garching near Munich:

Wundermix GmbH | Showroom
Dirnismaning 34 D
85748 Garching near Munich

Hours: Tue–Fri 9:00 a.m.–12:00 p.m.

Please have your order number ready when you visit.

Please handle the products you wish to return with care and ensure they are securely packed in outer packaging suitable for shipping.

The product packaging is not suitable for shipping! If you no longer have our shipping box, please return the item in a suitable shipping box.

Thank you for your understanding that we can only refund the full purchase price for merchandise that we receive complete, in its original packaging, and in clean condition.

Avoiding Returns

To prevent the need for a return in the first place, please note the following:

  1. Before completing your order, check to make sure all items are compatible with your food processor model.
  2. Please read the product description in its entirety so that you are fully informed about the product before making a purchase.
  3. If you have any questions that aren’t answered in the product description, don’t hesitate to contact our customer service before making a purchase.
  4. If you have any difficulties using a product you’ve ordered, our customer service team is here to help.

Please note that following the procedure described above is not a prerequisite for effectively exercising your right of withdrawal. You can find information about your right of withdrawal here: Withdrawal